If a CUE user has three consecutive unsuccessful login attempts, they will be locked out of their account and unable to access the system until their account has been unlocked.
To unlock a user, perform the following actions:
· Access the CUE User account from the User Maintenance page
· Under Application System > Account Status to “Active”
· Select Update User
*If a user needs to reset their password, they can return to the main page and choose the FORGOT PASSWORD button and reset.
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